Refund Policy

Change, Refund or Cancellation Policy

Missed Class Time: A course must be completed in its entirety to receive continuing education credits. If any time is missed from an in person or live virtual online class, notify faculty and email wccoursesupport@relias.com. Missed time will be made up by attending an alternative course or online self-paced curriculum. A $200 change fee will be incurred. 

Extensions: In the event you will not be able to complete the program within the allotted time notify faculty and email wccoursesupport@relias.com. Extensions up to 30 days are possible for extenuating circumstances and incur an $200 change fee.  

Discount Codes: A discount code must be used at the time of initial registration. Codes may not be applied after a registration is complete. Only one code can be used per registration and cannot be used with other promotions. 

Program Cancels or Reschedules: The program reserves the right to cancel or reschedule courses due to low enrollment and other qualifying circumstances.  Should such circumstances arise, registrants will receive an email and may optionally receive a full tuition refund or transfer to a future course of the same type.  No refund will be given for the application fee. The program is not responsible for travel arrangements, travel fees, hotel reservations, or any expenses incurred by registrants because of such cancellation. 

Student Cancellations or Changes

Live In Person or Live Virtual Online Course 

Cancellation: Cancellations must be received in writing at least 30 days before the course starts and will incur a $200 cancellation fee. Students who transferred from another course or were a replacement for another learner are not eligible to cancel. Course materials must not have been accessed to receive a refund and will be returned to the program at the learner's expense to: 

DELZER.
510 S. West Ave.
Waukesha WI 53186                       

Change: A change request must be received within 10 business days of the course start date and will incur a $200 change fee. Registrants can leverage a 3 month hold option which allows them to attend the same program in a different location or via a different medium. 

Online Certification Course

Cancellation: Cancellations for online courses must be received within 7 business days of purchase and will incur a $200 cancellation fee. Course materials must not have been accessed to receive a refund and will be returned to the program at the learner's expense to: 

DELZER.
510 S. West Ave.
Waukesha WI 53186

Change: Requests to change an online course to a different medium will incur a $200 change fee and tuition fees if there is a difference in rates.  

Refund Process: Refunds are administered within the policies described. The program will contact the student within 2 business days of receiving the cancellation or change email. Approved refunds are sent within 14 business days. When possible, the refund is provided via the method(s) used to make payment otherwise a check is mailed to the address provided in the student account.

Appeals: A student may appeal a refund, change or cancellation by following the complaint process found in their student handbook.